Level 2 Award in Airport Ground Operations Course Overview The Level 2 Award in Airport Ground Operations provides learners with practical knowledge and skills essential for working in the airport ground handling environment. It covers key operational areas such as baggage handling, aircraft servicing, ramp operations, and passenger assistance. This award is ideal for individuals looking to enter the aviation ground services sector or enhance their understanding of airport operations in preparation for more specialized training. Benefits

• Understand the daily functions and challenges of airport ground operations.
• Learn about safety, communication, and teamwork in airside and landside environments.
• Gain knowledge relevant to various roles such as ramp agent, baggage handler, or ground support staff.
• Build a foundation for further training in aviation operations, logistics, or customer service.
• Prepare for employment at airports or with ground handling service providers.

Learning Outcomes By the end of the course, learners will be able to:

1. Describe the key roles and responsibilities involved in airport ground operations.
2. Understand the process of baggage and cargo handling, including safety procedures.
3. Identify the types of ground service equipment (GSE) and their functions.
4. Recognize safety and security procedures for working in airside environments.
5. Demonstrate awareness of customer service and communication standards in ground operations.
6. Understand environmental and regulatory considerations in ground handling.

Study Units

1. Introduction to Ground Operations
   • Overview of airport ground operations and their importance
   • Key departments: ramp services, baggage handling, aircraft turnaround
   • Coordination between airlines, airports, and ground handling agents
2. Passenger and Baggage Handling
   • Passenger assistance at check-in and boarding
   • Baggage reconciliation and lost baggage procedures
   • Manual handling and use of conveyor systems
3. Ramp Operations and Aircraft Servicing
   • Aircraft marshalling and chocking
   • Refueling, catering, cleaning, and lavatory servicing basics
   • Use and safety of GSE: belt loaders, tugs, dollies, GPUs
4. Airside Safety and Security
   • Personal protective equipment (PPE) and safety procedures
   • Awareness of FOD (foreign object debris) hazards
   • Access control and restricted zones at airports
   • Airside driving regulations and safety signage
5. Communication and Teamwork in Ground Services
   • Standard communication protocols and use of radios
   • Working effectively within multi-agency teams
   • Handling high-pressure situations and meeting turnaround deadlines
6. Environmental and Regulatory Awareness
   • Airport noise control and emissions standards
   • Handling of hazardous materials (e.g., fuel, de-icing agents)
   • Introduction to ICAO, IATA, and national safety regulations

Who Is This Designed For? This qualification is ideal for:

• School leavers or adult learners interested in airport operations
• Entry-level staff at airports or ground handling companies
• Individuals preparing for roles such as ramp agent, ground operations agent, or baggage handler
• Those considering further aviation or transport logistics training

Career Progression Upon successful completion, learners may:

• Advance to a Level 3 Certificate in Aviation Operations, Airside Operations, or Ramp Handling
• Apply for ground crew roles at airports, including ramp and baggage services
• Pursue apprenticeships in aviation ground services or logistics and transport
• Build experience for supervisory or dispatch coordination roles in airport environments

Why Choose This Course?

• Practical and Job-Focused: Designed for real-world airport ground roles
• Recognized Progression Route: Forms the basis for more advanced aviation qualifications
• Aligned with Industry Standards: Reflects best practices and international guidelines
• Accessible: No prior aviation experience required