Level 1 Award in Introduction to Hospitality and Tourism
Level 1 Award in Introduction to Hospitality and Tourism
Level 1 Award in Introduction to Hospitality and Tourism
Course Overview
The Level 1 Award in Introduction to Hospitality and Tourism is a foundational course designed for learners who are interested in pursuing a career in the hospitality and tourism industry. This course covers the basics of the sector, from customer service to the operational aspects of hospitality businesses. Learners will gain insights into the various career opportunities within the field, the importance of tourism, and the skills necessary for success in this vibrant industry.
Benefits
- Gain essential knowledge of hospitality and tourism principles.
- Learn the fundamentals of customer service and hospitality operations.
- Explore the wide range of career options available in the hospitality and tourism sectors.
- Build a strong foundation for further studies in hospitality management.
- Develop practical skills for effective communication and teamwork.
Learning Outcomes
By completing this course, learners will:
- Understand the key sectors within the hospitality and tourism industry.
- Recognize the roles and responsibilities of hospitality workers.
- Develop basic customer service skills and improve interpersonal communication.
- Learn about the principles of sustainable tourism and the environmental impacts of travel.
- Explore the economic and social significance of the hospitality and tourism industries.
Study Units
- Introduction to Hospitality and Tourism
- Overview of the hospitality industry and its different sectors (hotels, restaurants, travel agencies, etc.).
- The importance of tourism and its economic impact globally and locally.
- Customer Service in Hospitality
- Understanding customer needs and expectations.
- Developing effective communication and problem-solving skills.
- Careers in Hospitality and Tourism
- Exploring various roles within the hospitality and tourism sectors.
- Pathways to career progression and professional development.
- Sustainability in Tourism
- The concept of sustainable tourism and eco-friendly practices.
- The role of hospitality businesses in minimizing environmental impact.
- The Social and Economic Impact of Hospitality and Tourism
- How tourism benefits local economies.
- Understanding the societal impact of tourism on communities.
Career Progression
Upon completing this course, learners can:
- Explore entry-level positions in hotels, travel agencies, tour operators, and customer service roles.
- Pursue further studies in hospitality management, tourism studies, or event management.
- Advance to supervisory or managerial roles in hospitality and tourism.
Why Us?
- Industry-Relevant Content: Learn the core concepts that are essential for a successful career in hospitality and tourism.
- Expert Trainers: Learn from trainers with practical industry experience.
- Hands-On Learning: Engage in practical exercises and case studies to develop real-world skills.
- Globally Recognized Certification: Enhance your resume with an internationally recognized qualification.
Study Units
- Introduction to Hospitality and Tourism
- Overview of the hospitality industry and its different sectors (hotels, restaurants, travel agencies, etc.).
- The importance of tourism and its economic impact globally and locally.
- Customer Service in Hospitality
- Understanding customer needs and expectations.
- Developing effective communication and problem-solving skills.
- Careers in Hospitality and Tourism
- Exploring various roles within the hospitality and tourism sectors.
- Pathways to career progression and professional development.
- Sustainability in Tourism
- The concept of sustainable tourism and eco-friendly practices.
- The role of hospitality businesses in minimizing environmental impact.
- The Social and Economic Impact of Hospitality and Tourism
- How tourism benefits local economies.
- Understanding the societal impact of tourism on communities.
By completing this course, learners will:
- Understand the key sectors within the hospitality and tourism industry.
- Recognize the roles and responsibilities of hospitality workers.
- Develop basic customer service skills and improve interpersonal communication.
- Learn about the principles of sustainable tourism and the environmental impacts of travel.
- Explore the economic and social significance of the hospitality and tourism industries.
The Level 1 Award in Introduction to Hospitality and Tourism is ideal for individuals who are new to the industry or considering a career in hospitality and tourism. It is designed for:
School Leavers and Recent Graduates
Young individuals exploring career opportunities and wanting to gain a basic understanding of the hospitality and tourism sectors.
Career Starters
Anyone starting their professional journey in customer service, hotels, travel, tourism, or related fields.
Hospitality Enthusiasts
Individuals passionate about travel, culture, and customer service who wish to turn their interests into a career.
Career Changers
Professionals from other fields who are looking to transition into the vibrant and fast-growing hospitality and tourism industry.
Aspiring Entrepreneurs
Individuals interested in starting their own business in tourism, events, or hospitality services who need foundational industry knowledge.
International Learners
Students from around the world seeking to understand the global hospitality and tourism landscape and gain an internationally recognized certification.
Our assessment process is designed to ensure every learner achieves the required level of knowledge, skills, and understanding outlined in each course unit.
Purpose of Assessment
Assessment helps measure how well a learner has met the learning outcomes. It ensures consistency, quality, and fairness across all learners.
What Learners Need to Do
Learners must provide clear evidence that shows they have met all the learning outcomes and assessment criteria for each unit. This evidence can take different forms depending on the course and type of learning.
Types of Acceptable Evidence
Assignments, reports, or projects
Worksheets or written tasks
Portfolios of practical work
Answers to oral or written questions
Test or exam papers
Understanding the Structure
Learning outcomes explain what learners should know, understand, or be able to do.
Assessment criteria set the standard learners must meet to achieve each learning outcome.
Assessment Guidelines
All assessment must be authentic, current, and relevant to the unit.
Evidence must match each assessment criterion clearly.
Plagiarism or copied work is not accepted.
All learners must complete assessments within the given timelines.
Where applicable, assessments may be reviewed or verified by internal or external quality assurers.
Full learning outcomes and assessment criteria for each qualification are available from page 8 of the course handbook.
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